MEMBERSHIP SUPPORT (INC SPORT:80 PLATFORM QUERIES)

Updated 06.10.2023

The Sport:80 membership platform is designed to give members and clubs as much control as possible over administrating their own profiles and memberships. This page gives additional step by step guidance for some of the most common administrative actions.

There is a huge library of step by step instructions available in the platform – if you click on ‘Contact Support’ (bottom left on the home page of your profile) you will be able to get access to the knowledge hub.

Before you start there are a few things that you CANNOT change or find yourself in the platform and you will need to complete a form. These are;

• Updating Primary Email Address
• Changing Region
• Changing Home Nation
• Reactivating your membership – after a break from the sport of 9 months or more
• Request a copy of BF Insurance Cover note
• Activating a temporary membership – see information here including an application form. Please allow 5 working days for processing.
• PVG/DBS Update Request – if you get a notification that your DBS/PVG  is about to expire please complete this form to give us permission to perform a new check. You must do this even if you are registered with the DBS update service.

Please see below for step by step instructions for:

• Renewals
• Upgrades
• Downgrades
• Cancellations
• Cancelling Auto-renewal

Renewals

Individual Memberships

Auto-Renewal

If you are on auto-renewal this will be done automatically. Depending on your bank you may receive a security authorisation email, you will need to authorise this for your membership to renew.

One time payment

If you are the member (or the person that took out membership on their behalf), you will have received an email notifying you that your renewal is now ready to be completed. In order to complete the renewal follow below:

1. Log in using the email address that the renewal notice was sent to
2. Once logged in, if you only manage your own membership you can click on ‘Edit’
3. If you are managing another person’s membership you will need to click on ‘My Athletes’ and then click on the relevant person that you wish to renew for.
4. Click on ‘Memberships’ (from the list that shows under their name)
5. Click on ‘Current’ or ‘Lapsed’ button on the right
6. Then the membership renewal box will come up
7. This is the point where you can choose to update/change some of your details including Region and Membership Type.
8. Complete the form and continue through to your basket, checkout and make payment to complete purchase.

Club Memberships

If you are a club administrator, you will have received an email notifying you that the club renewal is now ready to be completed. In order to complete the renewal follow below:

1. Log in using the email address that the renewal notice was sent to
2. Upon log in, switch into the club – you can do this by clicking on your name in  the top right corner of the screen and selecting the club name from the dropdown menu.
3. Click on ‘Memberships’
4. Click on ‘Current’ or ‘Lapsed’ button on the right
5. Complete the form and continue through to your basket, checkout and make payment to complete purchase.

Upgrading Individual Memberships

In order to upgrade your membership you will need to log into the BF Sport:80 platform (https://bf.sport80.com/) and go through a set of steps. This has to be done by you or the person who took out your membership on your behalf (eg your parent/guardian). BF staff cannot make these changes on your behalf.

The steps are as follows:

If you have auto renewal set up

1. Log into the membership
2. Click on view profile
3. Click on the membership tab under the name
4. Click on the current (green) button on the right
5. A box will come up with a red button that says ‘cancel auto renewal’
6. Click on that and confirm when asked.
7. Repeat steps 2 and 3 above this time a box will come up with ‘change membership type’ click on that and select the Membership you wish to upgrade to. You will be charged the difference between the new membership and your original membership

If you do not have an auto renewal set up

1. Log into the membership
2. Click on view profile
3. Click on the membership tab under the name
4. Click on the current (green) button on the right
5. A box will come up with ‘change membership type’ click on that and select the Membership you wish to upgrade to. You will be charged the difference between the new membership and your original membership

IMPORTANT NOTE – Your membership upgrade only takes effect at your renewal date. However you may wish to upgrade early, for example you are entering a competition which needs a Compete membership, and your membership is Recreational.

To upgrade prior to your renewal date, please complete the steps above and then continue on to complete this form to bring forward the start date of your membership.

Downgrading Individual Memberships

In order to downgrade your membership, you will need to log into the BF Sport:80 platform (https://bf.sport80.com/) and go through a series of steps. This has to be done by you or the person who took out your membership on your behalf (e.g. your parent/guardian). BF staff cannot make these changes on your behalf.

There are no refunds available for membership downgrades, however the change takes effect immediately. We recommend making the changes around two weeks before your renewal date.

If you are on auto-renewal you will be automatically charged the downgraded membership price when renewal is due.

The steps are as follows:

1. Log into the membership
2. Click on view profile
3. Click on the membership tab under the name
4. Click on the current (green) button on the right
5. A box will come up with ‘change membership type’ click on that and select the Membership you wish to downgrade to.

Cancelling a Membership

If you are not on auto-renew you do not need to take any action. You can just let your membership lapse.

If you are on auto-renew you will need cancel it. This can be done by logging into the BF Sport:80 platform – for more help with this select this option from the first field in this form.

In both cases you will still receive reminders to renew.

If you don’t want to receive these reminder emails we can remove your email address from the system and you won’t get these reminders (or any other communications from the system). If we remove your email address please note that you won’t be able to login to the platform again.

Please note that as membership is non refundable, cancelling membership will not result in any refunds due.

Cancelling Auto-Renewal

If you manage only your own membership:

1. Log into the BF Sport:80 platform
2. Once logged in, click on ‘Edit’
3. The membership box will come up.
4. Click on the red ‘cancel auto-renewal’ button and confirm when asked.

If you are managing another person’s membership

1. Log into the BF Sport:80 platform
2. Click on ‘My Athletes’ and then click on the relevant person that you wish to cancel auto-renewal for.
3. Click on ‘Memberships’ (from the list that shows under their name)
4. Click on the ‘Current’ button on the right
5. The membership box will come up.
6. Click on the red ‘cancel auto-renewal’ button and confirm when asked.

Please cancel auto-renewal two working days before the expiry date to avoid being charged.

If you need further support on the actions above please continue by filling out the form here.

For more help see our FAQs page here.