Clubs have a unique opportunity to provide an excellent experience of the sport to your members. Putting members interests first is key to being a happy club! By providing a great experience you will ensure your new, old and future members keep coming back week after week.

Sport England have created a very good resource that will allow you to work through the experience your club offers from understanding your members wants and needs, to what you offer,  how you can deliver a great service and be consistently able to deliver that service. Watch the short video here:

Now you know the unique opportunity you have, explore these areas to learn how you can improve your member’s experience:

1. Understand Your Members       2. Understand Your Offer                                                                                                                           3. Deliver a Great Service          4. Be Consistently Brilliant