BF VACANCY: CUSTOMER SUPPORT MANAGER

BF is seeking to appoint a new part-time Customer Support Manager to support the needs of the Membership and Head Office.

Closing date: Monday 16th January 2023

ABOUT THE ROLE

British Fencing (BF) – the National Governing Body for the Olympic Sport of Fencing – is seeking to appoint a new Customer Support Manager.

Reporting to the Participation Director, the Customer Support Manager will be responsible for:

• Acknowledging enquiries from members, customers and stakeholders
• Responding or re-diverting enquiries as appropriate
• Managing customer support systems and processes
• Creating and improving customer service communications, systems and processes to increase quality and efficiency

Full job description

Person specification (to be completed as part of the application process)

HOW TO APPLY

Interested applicants should send a cover letter, a CV outlining their experience and suitability for the role and a completed Personal Specification document to [email protected]

Application deadline: 12 noon, Monday 16th January 2023

First round panel interviews: Starting 19th January 2023

Subsequent 2nd round interviews may be scheduled in late January.

We want to ensure that everyone has the opportunity to receive clear, understandable information from BF.  If you require this in an alternative format, please contact BF Head Office ([email protected]).